To hire a new crew member, follow the candidate flow outlined below. Depending on your specific situation, some steps can be skipped. Each step includes links to detailed documentation for further guidance.

1. Gathering a lead

The recruitment process begins with creating a candidate lead. You can do this in two ways:

For more information on how to achieve this, refer to the respective documentation.

2. Calling the candidate

Once a candidate has been created, the next step is typically an introductory call. This can be done either from the call center or the office. The goal of this step is to schedule a date for a job interview.

3. Interviewing the candidate
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The candidate will come to the office for an interview. At this stage, you can:

If the candidate is hired, they will be onboarded as a crew member and gain access to the crew app.

For more details on conducting the interview, see this documentation.

4. Self service contract and documents by crew members

Once hired, the new crew member will receive an email with instructions on accessing the crew portal. Through the portal, they can:

Refer to this guide for more details on signing contracts via the crew portal.
Refer to this guide if a crew member needs to provide missing documents.

5. Reviewing the crew member documents

After the crew member uploads their documents, you'll need to review them. During this process, you'll check the accuracy of the provided information and the quality of the uploaded images. Once all documents are approved, the contract is finalized and the crew member is officially onboarded.

See the document review process for further details.

6. Follow up on pending contracts and documents
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If there are delays during the process, you can track the status of pending documents or unsigned contracts. Manually following up with candidates may be necessary.

For instructions on how to follow up on pending contracts and documents, refer to this documentation.