Your account is automatically blocked after 10 failed login attempts in a row. This is to protect your account against unauthorised access. The login screen gives no indication that your account is blocked, it just shows "Access denied".
How do you know your account is blocked?
If you are certain your password is correct but you keep getting access denied, your account is most likely blocked.
How to unblock - Crew Members
Crew members (agents, canvassers, fundraisers) cannot unblock their own account. This is because crew member accounts do not have access to the password reset function on the login screen.
What to do: contact your back office manager and ask them to reset your password in Campaign Manager. This automatically unblocks your account at the same time. You will receive an email with a link to set a new password. After that you can sign in as normal.
How to unblock - Campaign Manager and Location Manager users
If you have access to Campaign Manager or Location Manager, you can unblock your own account.
What to do: go to the login screen and click "Forgot your password?". Enter your email address and click Send. You will receive an email with a link to set new credentials. Once completed your account is unblocked automatically.
If the email does not arrive within 15 minutes, check your spam folder. If you still have not received it, contact support via the chat on this page and include your email address and the name of your organisation.