Introductions
To hire new personnel, follow the recruitment flow outlined below. Some steps can be skipped based on each specific situation. Every chapter of this recruitment module has their own article linked to it if you need more information.
Summary
Everything that's shortly mentioned on this general page, a longer and detailed version is co-existing for you to read on our support page.
If you happen to come across something that's not being covered but important to know for others, let us know by sending us an e-mail!
Creating a recruitment lead
The recruitment-flow begins with creating a recruitment lead, there are two ways that a recruitment lead can be created in the Agency Suite:
The recruitment lead can be arriving through an API, like a website
The recruitment lead can be manually created in the Agency Suite
In most cases we recommend using the API method as much as possible, but we do allow our end-users the freedom to create them manually if necessary.
Following up a recruitment lead
Now that the recruitment lead has been created, the next step is having a introductory call with them to get a first impression of them.
This call can be either made by your call center or by yourself depending on your own preferences. The main goal of this section is to schedule a job interview.
For following up a recruitment lead with STEAM, refer to this page
For following up a recruitment lead with OFFICE, refer to this page
Recruitment leads will automatically receive an e-mail about the job interview, and on the day itself also a reminder 6 hours before the actual job interview.
Hiring a recruitment lead
Depending on the outcome of the job interview, we have 3 possibles in how we can update the recruitment lead inside the Agency Suite, you will be able to:
'Reschedule' recruitment leads in case they didn't show up
'Reject' recruitment leads if they aren't suitable for the job
'Hire' recruitment leads if they are perfect for the job
When the recruitment lead will be hired, they will start their onboarding to become a crew member and again access to our Crew App.
If you are wondering about the onboarding flow, and how crew members are able to complete their registration, will be available by going to this page.
"If there are any questions or other things that aren't covered in our documentations, please feel free to send us an e-mail at [email protected]"